Terms of Service
Table of Contents
1. Introduction and Acceptance of Terms
Important Notice
These Terms of Service constitute a legally binding agreement between you and Hopin Operations Ltd. By accessing or using our Service, you agree to be bound by these Terms.
Hopin Operations provides a cloud-based software platform designed to help UK retail property managers monitor and assess property risks, track compliance, generate risk assessment reports, and optimise insurance premiums through data-driven insights.
Eligibility
To use our Service, you must:
- Be at least 18 years of age
- Have legal authority to enter into binding contracts
- Represent a legitimate UK business or organisation
- Not be prohibited from using the Service under UK law
2. Account Registration and Security
To access the Service, you must create an account by providing accurate and complete registration information. You are responsible for:
- Maintaining the confidentiality of your password and account credentials
- All activities that occur under your account
- Restricting access to your account
- Notifying us immediately of any unauthorised use
- Ensuring all information provided remains accurate and current
We are not liable for any loss or damage arising from unauthorised account access due to your failure to maintain account security.
3. Subscription Plans and Pricing
Free Trial
- • 30-day trial period
- • 1 property limit
- • Basic features
- • No payment required
Professional
- • £29/month
- • 2+ properties
- • Full features
- • Priority support
Enterprise
- • Custom pricing
- • Unlimited properties
- • Custom integrations
- • Dedicated support
Billing and Payments
- Payments processed securely through our payment provider
- Subscriptions auto-renew unless cancelled
- VAT added to all UK invoices at current rates
- No refunds for partial months (monthly subscriptions)
- Annual subscriptions: no refunds after 30 days
4. Acceptable Use Policy
You may use the Service only for lawful purposes and in accordance with these Terms.
You Must NOT:
Illegal Activities
- Violate any UK laws or regulations
- Infringe intellectual property rights
- Engage in fraud or deceptive practices
Abuse of Service
- Attempt unauthorised access to our systems
- Interfere with or disrupt the Service
- Use automated scripts or bots
- Circumvent usage limits or access controls
Misuse of Data
- Submit false or misleading information
- Upload malicious code or viruses
- Share account credentials with unauthorised persons
- Scrape or harvest data from the platform
Consequences of Violation
Violations may result in warnings, account suspension, permanent termination, reporting to law enforcement, or legal action to recover damages.
5. Intellectual Property Rights
Our Intellectual Property
All content, features, and functionality of the Service are owned by Hopin Operations Ltd and protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Content and Data
You retain ownership
You retain ownership of all data you upload to the Service (property information, risk assessments, compliance records, documents). By using the Service, you grant us a licence to store and process this data to provide the Service.
Limited Licence
We grant you a limited, non-exclusive, non-transferable licence to:
- Access and use the Service during your subscription period
- Generate and download reports for your business use
- Access documentation and support materials
This licence does NOT permit you to: modify, copy, reverse engineer, resell, or remove copyright notices.
6. Service Availability and Support
We strive to maintain 99.9% uptime, excluding scheduled maintenance, emergency maintenance, and events beyond our control. We do not guarantee uninterrupted or error-free service.
Customer Support
Free Trial & Starter
- • Email support
- • 2 business day response
- • Business hours: 9:00-17:00 GMT
Professional
- • Priority email support
- • 1 business day response
- • Phone support available
7. Data Protection and Privacy
Our Privacy Policy is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.
Data Security
- AES-256 encryption at rest
- TLS 1.3 encryption in transit
- ISO 27001 certified UK data centres
- Multi-factor authentication available
- Regular security audits and penetration testing
However, you acknowledge that no security is absolute and we cannot guarantee complete security.
9. Disclaimers and Limitations of Liability
Service "As Is"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
Important Insurance Disclaimer
- We are not an insurance broker or provider
- We do not sell insurance products
- Risk scores are advisory only
- Premium estimates are not guaranteed
- You are responsible for obtaining adequate insurance coverage
Insurance decisions should be made in consultation with qualified insurance professionals.
Limitation of Liability
To the maximum extent permitted by UK law, our total liability is limited to the amount you paid us in the 12 months preceding the claim (minimum £100, maximum £10,000).
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
12. Term and Termination
Termination by You
You may cancel your subscription at any time through account settings or by emailing support@hopinoperations.com. Access continues until the end of your paid period.
Termination by Us
We may suspend or terminate your account immediately for:
- Material breach of these Terms
- Fraudulent activity or illegal use
- Non-payment (after 14 days)
- Damage to our systems or reputation
Data After Termination
- Days 1-30: Full data access and export
- Days 31-90: Data available upon request (£50 fee)
- After 90 days: Data permanently deleted
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales. You agree to the non-exclusive jurisdiction of the courts of England and Wales.
Informal Dispute Resolution
Before initiating formal proceedings, please contact us at legal@hopinoperations.com to attempt good-faith resolution for 30 days.
16. Contact Information
Hopin Operations Ltd
Registered Office:
[Address Line 1]
[Address Line 2]
[City, Postcode]
United Kingdom
Legal Notices:
Email: legal@hopinoperations.com
Company Registration Number: [Number]
VAT Number: GB[Number]
Acknowledgment and Acceptance
BY CLICKING "I ACCEPT," CREATING AN ACCOUNT, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms
- You agree to be bound by these Terms
- You have authority to enter into this Agreement
- You are at least 18 years of age
- You understand the limitations and disclaimers
If you do not agree to these Terms, you must immediately cease use of the Service.
These Terms of Service were last updated on 14 January 2025.
Version 1.0 | For the most current version, please visit: hopinoperations.com/terms