Shop Risk Management
for Smart Retailers

Hopin Operations is a comprehensive risk management platform designed specifically for UK retail property managers. We help you monitor, document, and optimize your property's safety compliance across 8 key risk categories including fire safety, electrical systems, drainage, and more. Our system generates detailed risk assessments that insurers recognize, leading to reduced premiums.

UK retail property managers using Hopin Operations typically achieve 25-35% reduction in insurance premiums within 12-18 months. Savings vary based on your current risk profile, property size, and insurer. Properties with excellent compliance records and comprehensive documentation consistently see the highest savings.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore the complete platform, upload property data, and generate your first risk assessment during the trial period.

We cover all major UK retail property compliance requirements including: Regulatory Reform (Fire Safety) Order 2005, Electricity at Work Regulations 1989, Building Safety Act 2022, Health & Safety at Work Act 1974, and more. Our system is regularly updated to reflect the latest legislative changes.

Most retail property managers are fully operational within 2-3 days. This includes initial setup, staff training, and first property assessment. Our onboarding team provides step-by-step guidance, and we offer live training sessions to get your team up to speed quickly.

Absolutely! Hopin Operations is designed for multi-site management. You can track unlimited properties under a single account, with role-based access control for your team members. View consolidated risk assessments across your portfolio or drill down into individual property details.

Yes, we integrate with major UK commercial insurers. Our risk assessment reports are formatted to meet insurer requirements, and we can export data directly into your insurer's portal. We also provide guidance on how to present your compliance data during policy renewals for maximum savings.

Security is our top priority. All data is encrypted in transit and at rest using industry-standard AES-256 encryption. We're fully GDPR compliant, ISO 27001 certified, and host all data in UK-based secure data centers. You maintain full ownership and control of your data at all times.

We offer comprehensive support including: email support (response within 2 hours during business hours), live chat support, phone support for urgent issues, detailed documentation, video tutorials, and regular webinars. Premium plans include a dedicated account manager.

Yes, there are no long-term contracts. You can cancel your subscription at any time with no cancellation fees. If you cancel, you'll retain access until the end of your current billing period, and you can export all your data before cancellation.

Hopin Operations provides comprehensive reporting including: real-time risk dashboards, compliance status reports, historical trend analysis, property comparison reports, insurance premium tracking, and customizable PDF reports for insurers and stakeholders. All reports can be exported in multiple formats.

Our mobile app (iOS and Android) allows property managers and maintenance staff to conduct inspections, document issues, upload photos, and update compliance records on-site. All data syncs automatically with the cloud platform, ensuring real-time visibility across your team.

Yes! All plans include comprehensive training: onboarding sessions for administrators, video tutorials for all features, live group training webinars, and access to our knowledge base. Premium plans include on-site training and certification programs for your staff.

You can export all your data in standard formats (CSV, PDF, JSON) at any time before cancellation. We provide a 30-day grace period after cancellation where you can still access and export your data. After 30 days, data is permanently deleted from our systems in accordance with GDPR.

Yes! Hopin Operations offers extensive customization options including: custom risk categories, branded reports, configurable workflows, custom fields and forms, API access for integrations, and white-label options for larger enterprises. Contact our team to discuss your specific requirements.

All updates are included in your subscription at no extra cost. We release updates regularly with bug fixes, performance improvements, and new features. Updates are deployed automatically with zero downtime. Major feature releases are announced in advance with detailed documentation and training materials.

We accept all major credit and debit cards (Visa, Mastercard, American Express), direct debit (UK bank accounts), and invoice payment for annual plans. All transactions are processed through secure, PCI-compliant payment gateways.

Yes! Pay annually and save 20% compared to monthly billing. Annual plans also include additional benefits such as priority support, extended data retention, and free access to new premium features as they're released.